Terms of Service

1. Acceptance of Terms

By creating an account, placing an order, or otherwise using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you are using the Services on behalf of a business or legal entity, you represent and warrant that you have the authority to bind that entity to these Terms.

If you do not agree to these Terms, you must not access or use the Services.

2. Account Registration & B2B Access

Our platform operates as a business-to-business (B2B) e-commerce service. To place orders and access wholesale pricing, you must:

• Register for an account with accurate and complete business information
• Provide a valid business entity name, tax ID or reseller certificate where applicable
• Maintain the security of your account credentials
• Promptly notify us of any unauthorized use of your account

We reserve the right to verify your business status and to approve, decline, or revoke account access at our sole discretion. Pricing tiers are assigned based on your account classification and are subject to change.

3. Orders & Pricing

• Pricing: All prices are listed in US Dollars (USD) and are exclusive of applicable taxes unless otherwise stated. Prices are subject to change without prior notice.
• Order Acceptance: Submission of an order constitutes an offer to purchase. We reserve the right to accept or reject any order, in whole or in part, for any reason, including product availability, pricing errors, or credit verification issues.
• Minimum Orders: Certain products or promotions may be subject to minimum order quantities or values.
• Pricing Errors: In the event of a pricing error, we reserve the right to cancel the order and notify you. We are not obligated to fulfill orders placed at incorrect prices.
• Product Availability: All orders are subject to product availability. We make reasonable efforts to maintain accurate inventory counts but do not guarantee availability.

4. Payment Terms

• Payment is required at the time of order unless net payment terms have been established for your account.
• We accept major credit cards, debit cards, and other payment methods as displayed at checkout. All payment processing is handled by PCI DSS-compliant third-party processors.
• For approved B2B accounts, net payment terms (e.g., Net 30) may be available subject to credit approval.
• Late payments may incur interest at the rate of 1.5% per month or the maximum rate permitted by law, whichever is less.
• We reserve the right to suspend or terminate your account for non-payment.

5. Shipping & Delivery

• Shipping methods, costs, and estimated delivery times are displayed during checkout and may vary based on destination, product weight/dimensions, and selected service level.
• Free Freight: Orders over $2,500 may qualify for free freight shipping on eligible products, subject to terms displayed at checkout.
• Risk of Loss: Title and risk of loss for products pass to the buyer upon delivery to the carrier (FOB Shipping Point) unless otherwise agreed in writing.
• Delivery Inspection: You are responsible for inspecting all shipments upon receipt. Damaged or missing items must be reported within 48 hours of delivery.
• Hazardous Materials: Certain products may be classified as hazardous materials and are subject to additional shipping fees, restrictions, and regulations.

6. Returns, Refunds & Restock Fees

Return Eligibility

• All return requests must be submitted within 30 days of delivery and require prior authorization from Order Junky.
• Products must be in their original, unopened, and undamaged condition with all original packaging, labels, and documentation.
• Custom orders, special-order items, perishable goods, and hazardous materials are non-returnable unless received damaged or defective.
• Products that have been opened, used, modified, or are missing original packaging may not be eligible for return.

Return Process

1. Contact Order Junky at returns@orderjunky.com to request a Return Merchandise Authorization (RMA) number.
2. Once approved, you will receive an RMA number and return shipping instructions.
3. Ship the product(s) back using the provided instructions. The buyer is responsible for return shipping costs unless the return is due to our error or a defective product.
4. Refunds will be processed within 10–15 business days of receiving the returned product in acceptable condition.

Restock Fee Schedule

* The restock fee follows the manufacturer's published return policy for each product. All returns are subject to approval by Order Junky. Contact us for specific manufacturer return terms.

Refund Method

Approved refunds will be issued to the original payment method. If payment was made via purchase order or net terms, a credit will be applied to your account.

7. Warranty & Disclaimers

Products sold through Order Junky carry the manufacturer's warranty only. Order Junky does not provide any additional warranty beyond what the manufacturer offers.

THE SERVICES AND ALL PRODUCTS ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that the Services will be uninterrupted, error-free, or secure, or that any defects will be corrected.

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL VULCAN CONSTRUCTION GROUP LLC, ITS OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SERVICES.

Our total aggregate liability for all claims arising out of or relating to these Terms or the Services shall not exceed the total amount paid by you to us during the twelve (12) months immediately preceding the event giving rise to the claim.

9. Intellectual Property

All content, trademarks, logos, and intellectual property displayed on the Services are the property of Vulcan Construction Group LLC or their respective owners. You may not reproduce, distribute, or create derivative works from our content without prior written consent.

Product names, logos, and brands referenced on the Services are the property of their respective manufacturers and are used for identification purposes only.

10. Prohibited Conduct

You agree not to:

• Use the Services for any illegal or unauthorized purpose
• Attempt to gain unauthorized access to any part of the Services
• Interfere with or disrupt the Services or servers
• Scrape, data mine, or use automated tools to collect data from the Services
• Misrepresent your identity or business affiliation
• Resell products in violation of manufacturer distribution agreements
• Upload malicious code or attempt to compromise the security of the Services

11. Indemnification

You agree to indemnify, defend, and hold harmless Vulcan Construction Group LLC, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or relating to your use of the Services, violation of these Terms, or infringement of any third-party rights.

12. Governing Law & Disputes

These Terms shall be governed by and construed in accordance with the laws of the State of Colorado, without regard to its conflict of law principles.

Any dispute arising out of or relating to these Terms or the Services shall first be attempted to be resolved through good-faith negotiation. If unable to resolve, disputes shall be submitted to binding arbitration in the State of Colorado in accordance with the rules of the American Arbitration Association.

13. Changes to These Terms

We reserve the right to update or modify these Terms at any time. Changes will be effective upon posting the revised Terms on the Services with an updated "Last updated" date. Your continued use of the Services after any changes constitutes your acceptance of the revised Terms. We encourage you to review these Terms periodically.